Secretary of Transportation Sean Duffy Launches New PSA Urging Civility at Airports

“The Golden Age of Travel Starts With You” – A Call for Respectful Journeys

On Wednesday, U.S. Secretary of Transportation Sean Duffy unveiled a fresh public‑service announcement aimed at restoring courtesy and calm in America’s bustling airports. The campaign, titled “The Golden Age of Travel Starts With You,” encourages passengers, airline staff, and airport personnel to practice basic kindness and patience throughout the travel experience.

Speaking at a press briefing in Washington, Duffy emphasized that a respectful atmosphere benefits everyone: “When we treat each other with consideration, we not only make travel smoother, we also set a positive tone for our nation’s infrastructure and hospitality.” He added that the Department of Transportation will partner with airlines, airport authorities, and consumer groups to disseminate the message through videos, signage, and social‑media outreach.

Key Elements of the Campaign

• Clear Messaging: Short, relatable videos illustrating everyday scenarios—such as lining up for security, waiting at gates, and boarding planes—highlight simple actions that can reduce tension.
• Collaborative Efforts: The DOT will work with major carriers and the Airport Council International to integrate civility reminders into boarding announcements and terminal displays.
• Educational Resources: Free downloadable guides for families, business travelers, and first‑time flyers will outline etiquette tips and stress‑relief strategies.

Why Civility Matters Now

Recent surveys reveal a rise in traveler frustration, with long lines, flight delays, and heightened security measures contributing to stressful encounters. Duffy noted that while logistical challenges are inevitable, “the way we respond to them is within our control.” By fostering a culture of mutual respect, the campaign aims to reduce confrontations, improve overall satisfaction, and enhance safety protocols.

Looking Ahead

The PSA will roll out nationally over the next several weeks, featuring real‑life stories from passengers who have experienced both positive and negative airport interactions. The Department of Transportation invites the public to share their own tips and anecdotes using the hashtag #TravelGoldenAge on social media.

Secretary Duffy concluded, “Every journey begins with a single step—let’s make that step a courteous one.” The initiative reflects a broader DOT commitment to not only modernize infrastructure but also to nurture a more humane travel environment for all Americans.